Please note:
Shipments from countries outside the EU are automatically stopped by the customs authorities and can be picked up by us within 7 days upon presentation of the necessary documents.
After this period, the package will be returned unopened to the sender by customs.
In order to be able to register your repair with customs, we therefore need the following documents in advance:
Package size: L x W x H
Package weight KG
Date of purchase and original invoice from the purchase from us
or proforma invoice (download)
Item description, item number and quantity
Value of goods
In order to be able to process your service request as quickly as possible and to avoid long waiting times, we ask you to contact us before each return.
Note:
If the value of the goods exceeds EUR 150, a processing fee of EUR 65.00 must be charged for the creation of customs documents.