Please note:
Shipments from countries outside the EU are automatically stopped by the customs authorities and can be picked up by us within 7 days upon presentation of the necessary documents.
After this period, the package will be returned unopened to the sender by customs.
In order to be able to register your repair with customs, we therefore need the following documents in advance:
Package size: L x W x H
Package weight KG
Date of purchase and original invoice from the purchase from us
or proforma invoice (download)
Item description, item number and quantity
Value of goods
In order to be able to process your service request as quickly as possible and to avoid long waiting times, we ask you to contact us before each return.
Note:
If the value of the goods exceeds EUR 150, a processing fee of EUR 65.00 must be charged for the creation of customs documents.
Please use the respective repair order (in German and English) to send in items for inspection or repair:
Download here the general repair form
Download here the repair form for JETI Transmitter
The following points are included in the Flat rate: Error analysis Jeti transmitter €49.95 (excl. materials required)
- Professional cleaning
- Check for liquid ingress
- Creation of a hacker test model
- Checking all switch functions
- Checking all decorative nuts (fit and completeness)
- Checking the housing screws for completeness
- Checking the units (control sticks)
- Check the display for pixel errors
- Checking the power supply unit (if present) and the charging function
- Calibration of the power packs and rotary potentiometers
- Range test without HF test
- Cost estimate
Please note: We test the transmitter in a model memory installed by us. We do not carry out tests on the customers model memory.